Our Returns Policy
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 19/10/20.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
Before attempting to return an order, you will need to contact our customer service team to request a returns authorisation number. Without this number, it can be difficult to process your return meaning the process may take longer.
Your statutory rights
Our Returns Policy does not affect your statutory rights.
Right to Cancel
You have the right to cancel your order within 14 days without giving a reason.
The cancellation period will expire after 14 days from the day you made a purchase.
To exercise the right to cancel, you must inform us of your decision immediately.
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.